RETURNS

 
Not quite sure what you need to do to organise a return? You’ve come to the right place. Check out the information below!

Still can’t find the answer to your question? We’re here for you!

Please contact us via hello@mayeandco.com.au

RETURNING YOUR ORDER

Returns must be within 7 days of item(s) being delivered for all Australian customers and 14 days of your order being delivered for all international customers.

Please contact us via hello@mayeandco.com.au for a Return Authorisation (RA) number before sending back your item/s. 

Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Please note items will be returned if your item(s) does not meet these requirements. Or a $10 AUD cleaning fee may be deducted from your refund if there are make up stains or perfume present on the garment.

MAYE does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels. Best to send us tracking number when you have posted back the garment.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Full priced items 

All full-priced items are eligible for a refund, exchange or online store credit within 7 days of receiving your order.  

Refunds are reversed onto the form of payment used for the order, i.e. credit card, paypal or credit note.

The shipping cost of returning an item is the responsibility of the customer.

The shipping fee will be deducted from the total amount refunded or credited if free shipping was provided. 

HOWEVER, if you wish to receive an online credit note instead of a full refund, you will receive a FREE SHIPPING LABEL. Your online credit note is issued in the form of an online gift card and is valid for 3 years from the date of issue. It cannot be returned for a refund or redeemed for cash.

Items purchased using an online store credit can only be returned for an online store credit (cannot be returned for a refund). Please note only one gift card can be used per transaction.

Sale items 

Sale items or items purchased during a flash sale/promotional event are only eligible for a CREDIT NOT or EXCHANGE within 7 days of receiving your order.

Orders placed with a promo code that discounts the order (excluding our 10% off sign up code) are considered sale items.

 
FINAL SALE items

All final or clearance salecannot be returned unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Final sale items will be marked clearly as "FINAL SALE" on the product page. These are items reduced more than 50% off.

10% off sign up code

Full-priced items purchased with a welcome discount code are still eligible for a refund, exchange or online store credit. 

Welcome code only applies to full priced items over $100.

Faulty/damaged items 

We are so sorry if your purchase is not perfect!  

Please contact us viahello@mayeanco.com.au within 3 days of receiving your order and provide your order number, a brief description of the fault/incorrect item and images of the product for assessment.   

If the item cannot be repaired and a replacement is not available, a refund will be provided.

Gift Cards

Gift cards cannot be returned.

 

EXCHANGING YOUR ORDER

Just want to swap your order to another size or style? That’s absolutely okay! When you email us for a Return Authorisation please let us know the item/s you would like to exchange for.

If the new item costsless than your initial purchase then you can choose to receive a refund or a credit note of the remaining balance.

If the new item costsmore than your initial purchase then you must pay the difference in order to complete your exchange. We will email you a link for payment.

 

HOW TO LODGE A RETURN OR EXCHANGE

Please contact us via hello@mayeandco.com.au for a Return Authorisation (RA) number. In the email please state your order number and reason for return, or item/s to exchange or if you would prefer a credit note.

Please note: return shipping is charged at a flat fee of $9 per return, which will be deducted from your refund. Alternatively, opt for a store credit to receive a free return shipping label. 

Once confirmed, please send your items back to us at;   

MAYE RETURNS

PO BOX 418

SUMMER HILL NSW

AUSTRALIA 2130

REFUND PROCESSING TIME

Refunds are processed within 3 business days of your parcel arriving back at our warehouse. Refunds will be processed back into the original method of payment that was used to make your purchase.

If your purchase was made using a credit note or Gift Card, the purchase amount will be applied onto a new Gift Card and cannot be reversed.

Please allow up to 10 business days for funds to appear in your account once your refund has been processed by our team.