Free standard shipping for all AU orders over $150

SHIPPING

MAYE offers FREE standard shipping on all AUSTRALIAN DOMESTIC orders over $150. But shipping costs may vary outside of this. See the table here for more information on shipping costs. 

LOCATION SHIPPING PARTNER COST (AUD) TIME
AUSTRALIA WIDE (STANDARD) AUSTRALIA POST $9 OR FREE FOR ORDERS OVER $150 2-14 BUSINESS DAYS

AUSTRALIA WIDE (EXPRESS)

AUSTRALIA POST $12 FLAT 1-5 BUSINESS DAYS
NEW ZEALAND DHL EXPRESS $20 OR FREE FOR ORDERS OVER $300 2-5 BUSINESS DAYS
ASIA PACIFIC DHL EXPRESS $30-45 CALCULATED AT CHECKOUT 2-5 BUSINESS DAYS
REST OF THE WORLD DHL EXPRESS $30-45 CALCULATED AT CHECKOUT 2-5 BUSINESS DAYS

Delivery time is determined by where you live. A MAYE parcel can take anywhere from 1 to 14 days to arrive at your address. The following is a guide to estimated shipping times in Australia:

Sydney, Melbourne & Brisbane: 1-5 business days

Adelaide, Darwin & Perth: 5-10 business days

Tasmania: 5-10 business days

Regional Centres: 5-10 business days

Remote locations: 5-10 business days

Live somewhere else in the world? Estimated shipping times are: 

New Zealand: 2-5 business days  

Asia Pacific: 2-5 business days 

Internationally: 2-10 business days 

Please note delivery dates and times above as the best estimates provided by our shipping partners. Due to the impact of COVID-19, Australia Post & DHL has advised some delays to their delivery service. To find out more click HERE. 

MAYE is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.


Yes!  Check out shipping locations and timings here. 

As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.

These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees

ORDERS

Once your order has been dispatched from our warehouse, you will receive a shipping notification via email containing a tracking number from one of our shipping partners. 

Follow the directions on your confirmation email or notification to track your package. Or just follow the below links: 

Australian Orders - please click below to track your parcel:

AUSTRALIA POST SHIPPING TRACKING

International Orders - please click below to track your parcel:

INTERNATIONAL DHL SHIPPING TRACKING

If you do not receive tracking information for your order, please email us at  hello@mayeandco.com.au

In the event that no one is able to sign for your parcel, the courier will leave a card for you to make a collection from the nearest Post Office.

Realise you accidentally ordered two of something? Or that you ordered the wrong size? We’ve all been there. Luckily you can cancel your MAYE order directly after it has been placed - just email us at hello@mayeandco.com.au 

However, if your order has been dispatched we will not be able to cancel or refund you. Instead, you will need to wait for your order to arrive and request a return with our returns department. Read how to here. 

Unfortunately, orders placed during sale/promo periods cannot be cancelled once placed.

RETURNS

Returns must be within 7 days of item(s) being delivered for all Australian customers and 14 days of your order being delivered for all international customers.

Please email hello@mayeandco.com.au for a Returns Authorisation (RA) number prior to posting back.

Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Please note items will be returned if your item(s) does not meet these requirements. Or a $10 AUD cleaning fee may be deducted from your refund if there are make up stains or perfume present on the garment.

MAYE does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return here

Once return is confirmed, please send your items back to us at;   

MAYE RETURNS
PO BOX 418
SUMMER HILL NSW
AUSTRALIA 2130

Returns must be lodged in our return portal on our website within 7 days of item(s) being delivered. After this period is up, all sales are final.

Please note that all returned garments must be in their original condition, unworn, with all the tags attached and in the same packaging that they arrived in. If your items does not meet this criteria, your return will not be accepted and will be sent back to you.

 

Please contact us via hello@mayeandco.com.au to lodge your request for a Return Authorisation (RA) number before sending back your item/s. 

Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Please note items will be returned if your item(s) does not meet these requirements. Or a $10 AUD cleaning fee may be deducted from your refund if there are make up stains or perfume present on the garment.

Before lodging your request, please read through the conditions here to ensure your item is eligible for a return.

Once confirmed, please send your items back to us at;   

MAYE RETURNS
PO BOX 418
SUMMER HILL NSW
AUSTRALIA 2130

Yes you can! Please email hello@mayeandco.com.au to arrange your exchange pending stock availability.

We will issue you with a Return Authorisation (RA) number and pop your item on hold until we receive you return item.

Please send your return item/s to

MAYE RETURNS
PO BOX 418
SUMMER HILL NSW
AUSTRALIA 2130

Once we receive your return item we will post out your exchange item.

All sale items are eligible for an exchange or online store credit within 7 days of receiving your order.

Yes. MAYE does not cover the cost of returns and the customer is fully responsibility for all returns. 

For maximum safety and security, please return your MAYE item/s using a traceable service, such as Australia Post. You will be notified by the MAYE team once your return has been received and refund/exchange/credit note is being processed. 

Refunds are processed within 3 business days of your parcel arriving back at our warehouse. Refunds will be processed back into the original method of payment that was used to make your purchase.

If your purchase was made using a credit note or Gift Card, the purchase amount will be applied onto a new Gift Card and cannot be reversed.

Please allow up to 10 business days for funds to appear in your account once your refund has been processed by our team.

OTHERS

Unfortunately, the checkout only allows for one discount code to be used per order. 


Unfortunately, once your order has been placed we are unable to add in your 10% member discount code.

Unfortunately, only one discount code can be used per purchase. This also applies to our gift cards.

Unfortunately, once your order has been placed we are unable to add in your promo code. We are also unable to apply a discount code to any order after it has been placed or provide a partial refund.

Remember, promo codes are not automatic and must be applied manually by the customer at the checkout page to be valid. 

If you obtain a discount code as part of our member sign-up promotion, through our social media channels or via our newsletter, simply copy and paste the code at the checkout page.

Please note, all discount codes have an expiry date - if the promotion has ended, your code will not be valid.

 

All credit notes will be issued as a Gift Card and sent to you via email. The email will contain a code that you can simply copy and paste at checkout to apply to your order. Your MAYE gift card code will remain valid for 3 years from the date of creation, or until the full amount is exhausted.

Once your return has been delivered to our warehouse, please allow up to 3 business days for your credit note to be processed (plus an additional 2 business days during busy sale periods).

 

Any order that presents a risk of fraud, may be held until your identity can be verified. To verify a payment's authenticity, we will ask for proof of identity (listed below). This process is to minimise credit card fraud and fraudulent activity.

If your order presents a risk of fraud, our team will require the following as proof of identity:

2 x versions of photo ID belonging to the owner of the card/payment method used to process the order (Ie. passport, driver's license, or state identification card).

A copy of the statement for the card/payment method used to process the order, showing the banks name, the cardholders name and address, and the last 4 digits for the card used.

Any personal information provided will be deleted once verified.

If you have any concerns or questions with this procedure, please contact our Customer Service team at hello@mayeandco.com.au before making a purchase.