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Have a question about your order? You’ve come to the right place. Check out the information below!
Still can’t find the answer to your question? We’re here for you! Email us at hello@mayeandco.com.au
SHIPPING COSTS
MAYE offers FREE standard shipping on all AUSTRALIAN DOMESTIC orders over $150. But shipping costs may vary outside of this. See the table below for more information.
|
LOCATION |
SERVICE |
COST (AUD) |
TIME |
|
AUSTRALIA WIDE |
STANDARD |
$9 AUD OR FREE FOR ORDERS OVER $150 |
2-10 BUSINESS DAYS |
|
AUSTRALIA WIDE |
EXPRESS |
$12 AUD |
1-5 BUSINESS DAYS |
|
NEW ZEALAND |
STANDARD |
$12 AUD OR FREE FOR ORDERS OVER $200 |
5-10 BUSINESS DAYS |
| NEW ZEALAND | EXPRESS | $20 AUD | 2-5 BUSINESS DAYS |
|
ASIA |
STANDARD |
$15 AUD |
5-10 BUSINESS DAYS |
| ASIA | EXPRESS | $25 AUD | 3-6 BUSINESS DAYS |
|
USA & CANADA |
STANDARD |
$10 USD |
6-10 BUSINESS DAYS |
| USA & CANADA | DHL EXPRESS | $18 USD | 2-3 BUSINESS DAYS |
| UNITED KINGDOM | STANDARD | £10 | 6-10 BUSINESS DAYS |
| UNITED KINGDOM | EXPRESS | £18 | 2-3 BUSINESS DAYS |
ORDER DELIVERY TIME
Delivery time is determined by where you live. A MAYE parcel can take anywhere from 1 to 14 days to arrive at your address. The following is a guide to estimated shipping times in Australia:
Live somewhere else in the world? Estimated shipping times are:
Please note delivery dates and times above as the best estimates provided by our shipping partners.
MAYE is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
INTERNATIONAL SHIPPING
Yes! Check out shipping locations and timings here.
All international orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means that you may be liable for import taxes and duties when your order reaches reaches your delivery destination. For further information relating to import duties and taxes applicable in your country, please contact your local customs office.
All express international orders are shipped via DHL Worldwide Express
Express shipping
Choosing express delivery with DHL offers the following free in flight delivery options for control, visibility and flexibility via SMS / eMail:
End to end real time tracking and estimated delivery time is included.
We recommend using express during peak periods to avoid any delays during a busy period.
Standard shipping
Once your order is shipped, you will receive a shipping notification email, within this email there will be a link to track your shipment.
Your final mile delivery will be completed by the local postal authority in country, the above delivery windows are targets, please allow up to 2 weeks for delivery.
DESPATCH TIME
Orders will be dispatched within 24hrs of order being placed.
Orders placed on the weekend or a public holiday will be dispatched by COB on the next business day.
Please allow an additional 2-3 business days for dispatch during busy sale periods.
TRACKING YOUR ORDER
Once your order has been dispatched from our warehouse, you will receive a shipping notification via email containing a tracking number from one of our shipping partners.
Follow the directions on your confirmation email or notification to track your package. Or just follow the below links:
Australian Orders - please click below to track your parcel:
AUSTRALIA POST SHIPPING TRACKING
International Orders - please click below to track your parcel:
INTERNATIONAL DHL SHIPPING TRACKING
If you do not receive tracking information for your order, please email us at hello@mayeandco.com.au
COLLECTING YOUR PARCEL
Your MAYE parcel will be delivered straight to your door. In the event that no one is able to sign for your parcel, the courier will leave a card for you to make a collection from the nearest Post Office.
