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Have a question about your order? You’ve come to the right place. Check out the information below!
Still can’t find the answer to your question? We’re here for you! Email us at hello@mayeandco.com.au
SHIPPING COSTS
MAYE offers FREE standard shipping on all AUSTRALIAN DOMESTIC orders over $150. But shipping costs may vary outside of this. See the table below for more information.
|
LOCATION |
SHIPPING PARTNER |
COST (AUD) |
TIME |
|
AUSTRALIA WIDE (STANDARD) |
AUST POST |
$9 OR FREE FOR ORDERS OVER $150 |
2-14 BUSINESS DAYS |
|
AUSTRALIA WIDE (EXPRESS) |
AUST POST |
$12 FLAT |
1-5 BUSINESS DAYS |
|
NEW ZEALAND |
DHL EXPRESS |
$20 OR FREE FOR ORDERS OVER $300 |
2-5 BUSINESS DAYS |
|
ASIA PACIFIC |
DHL EXPRESS |
$30- $45 CALCULATED AT CHECKOUT |
2-5 BUSINESS DAYS |
|
REST OF THE WORLD |
DHL EXPRESS |
$30- $45 CALCULATED AT CHECKOUT |
2-10 BUSINESS DAYS |
ORDER DELIVERY TIME
Delivery time is determined by where you live. A MAYE parcel can take anywhere from 1 to 14 days to arrive at your address. The following is a guide to estimated shipping times in Australia:
Live somewhere else in the world? Estimated shipping times are:
Please note delivery dates and times above as the best estimates provided by our shipping partners. Due to the impact of COVID-19, Australia Post has advised some delays to their delivery service. To find out more click HERE.
MAYE is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
INTERNATIONAL SHIPPING
Yes! Check out shipping locations and timings here.
As an international customer (outside of Australia), please be aware that your home country may charge you import taxes and customs duties when the order arrives at the country of destination.
These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees
DESPATCH TIME
Orders will be dispatched within 24hrs of order being placed.
Orders placed on the weekend or a public holiday will be dispatched by COB on the next business day.
Please allow an additional 2-3 business days for dispatch during busy sale periods.
TRACKING YOUR ORDER
Once your order has been dispatched from our warehouse, you will receive a shipping notification via email containing a tracking number from one of our shipping partners.
Follow the directions on your confirmation email or notification to track your package. Or just follow the below links:
Australian Orders - please click below to track your parcel:
AUSTRALIA POST SHIPPING TRACKING
International Orders - please click below to track your parcel:
INTERNATIONAL DHL SHIPPING TRACKING
If you do not receive tracking information for your order, please email us at hello@mayeandco.com.au
COLLECTING YOUR PARCEL
Your MAYE parcel will be delivered straight to your door. In the event that no one is able to sign for your parcel, the courier will leave a card for you to make a collection from the nearest Post Office.
